Challenging Conversations™ – Ken Blanchard
With organizations scrambling to adapt to a changing world, the capacity to effectively have challenging conversations has become a key competency. Whether the topic of your conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, the reticence most of us feel about having challenging conversations is common.
Some of us have a hard time dealing with anger; some of us can’t deal with silence or tears. Challenging Conversations covers all of the most challenging, intense, and emotionally charged types of conversations.