Situational Frontline Leadership – Ken Blanchard
A new type of leader is needed to inspire today’s workforce. This leader must be able to transform plans into actions by working with individuals to ensure that their jobs are personally meaningful and motivating. He or she must model and coach the expected behaviors and be in charge of catching people doing things right.
The new frontline leader is different from the command and control leader of the past.
People are not interested in working for someone who just gives orders daily and conducts evaluations annually.
Today, employees are working for leaders that will coach them by providing either direction or support (or both) as they attain their goals.