With organizations scrambling to adapt to a changing world, the capacity to effectively have challenging conversations has become a key competency. Whether the topic of your conversation is delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, the reticence most of us feel about having challenging conversations is common. Some of us … Continue reading "Challenging Conversations™ – Ken Blanchard"
This program will develop your skills as an effective listener. It will help examine and expand your repertoire of what you listen for. It will help you learn to listen with the intent of being influenced and help you master the skills of nonverbal listening — inquiring, paraphrasing, and summarizing feelings. Read more
Crucial Accountability is a two-day course that teaches a step-by-step process for enhancing accountability
Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes